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A question about the regulations, answered while it still matters.

A fall, a missed dose, a complaint from a family. Type what happened in your own words and Ask CQC sets out what the regulations require and what to do next, quoting the regulation it relies on.

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A resident fell in the lounge at 14:10. She says she's fine. What do we have to do?

1 Check for injury and get medical help if neededNow

2 Record what happened, what you saw and what you didToday

3 Review the falls risk assessment and care planThis week

Relies on Regulation 12, Safe care and treatment. Quoted from the source.

Answers from the source

A library of the regulations and CQC's published guidance, which you can browse yourself.

A plan, not a reading list

Numbered steps for what to do now, today and this week.

Never sees your records

It only reads the question you type.

Ask CQC is part of eMAR. It is not affiliated with or endorsed by the Care Quality Commission, isn't legal advice, and doesn't replace 999, 111, a GP or your own policies.